Guarantee

At BestBlinds UK, we stand behind the quality of our products. All of our made-to-measure blinds come with a 12-month guarantee for your peace of mind.

✅ What’s Covered

Our guarantee covers manufacturing defects including:

• Faulty components (chains, cords, mechanisms, etc.)

• Fabric flaws or defects

• Warped or damaged materials (excluding damage caused in transit*)

• Poor workmanship or assembly errors

*Transit-related damages must be reported within 48 hours of delivery. See our Shipping Policy for more details.

❌ What’s Not Covered

The following are not covered under our guarantee:

• Normal wear and tear

• Accidental damage or misuse

• Incorrect installation by the customer

• Improper cleaning or maintenance

• Fading due to prolonged sunlight exposure

• Incorrect measurements provided by the customer

⏳ Guarantee Period

The guarantee is valid for 12 months from the date of delivery.

🔧 What We’ll Do

If a fault covered by this guarantee arises within 12 months, we will:

• Repair the item, or

• Replace the faulty component or blind (at our discretion), or

• Issue a partial or full refund if a repair or replacement isn’t possible

📋 How to Make a Claim

To make a claim, please contact us at:

📧 support@bestblindsuk.co.uk
📞 [Your Business Phone Number]

Include:

• Your order number

• A description of the issue

• Clear photos of the fault

We aim to respond to all claims within 3 working days.

⚖️ Your Legal Rights

This guarantee is in addition to your legal rights under the Consumer Rights Act 2015. It does not affect your statutory rights.